Terms of Sale
STORE TERMS AND CONDITIONS
Defining general terms of use and sale in the online store
1. GENERAL PROVISIONS
1. These terms and conditions define the conditions and rules for operating the online store available at https://ksiazki.nospace.pl/ and concluding contracts for books, workbooks, and e-books.
2. The Online Store contains information about books, e-books, and webinars offered by the Seller and allows for concluding contracts with the Seller through it.
3. Information found on the Online Store website does not constitute an offer within the meaning of legal provisions, but an invitation to conclude a contract.
4. All rights to the Online Store, including copyright, intellectual property rights to its name, internet domain, Online Store website, as well as to patterns, forms, and photos presented on the Online Store website belong to the Seller, and their use may only occur in a manner specified and consistent with these Terms and Conditions and with the prior written consent of the Seller.
5. The Seller provides the Customer or User with these Terms and Conditions free of charge before starting to use the Online Store. The Customer may record the content of the Terms and Conditions in a convenient way, for example by saving on a permanent medium or printing.
6. A condition for using the Store and concluding a Sales Agreement is acceptance of the provisions of these Terms and Conditions. By accepting them, the Customer agrees to all provisions and undertakes to comply with them. The Customer is obligated to enter data in accordance with the actual state.
7. When using the Store, it is prohibited to provide unlawful information and in particular it is prohibited to:
a. send and post spam within the Store
b. provide and transmit content prohibited by law, particularly through forms found in the Store.
8. The Customer is obligated to use the store and purchased products in accordance with the law.
9. To delete a Customer’s account, the Store must be notified in writing or via email of the intention to delete it.
9. Technical requirements necessary to place an order:
- The Customer may use the Online Store functionality in a manner consistent with these Terms and Conditions, applicable legal provisions, and in a way that does not violate the rights of other Customers and does not disrupt the Store’s operation.
- To use the Online Store, including browsing the offer and placing orders for digital content or digital services, the following is required:
a) internet access from a device enabling network connection (desktop computer, laptop, tablet, smartphone, or other portable device), equipped with functional elements allowing use of Store functions (e.g., keyboard, touch screen);
b) current version of a web browser supporting cookies, e.g., Google Chrome, Mozilla Firefox, Safari, Opera, Microsoft Edge, enabling proper display of websites;
c) active and properly configured email account. It is recommended that the Customer check whether messages sent from the Seller’s domain do not end up in folders such as “spam,” “offers,” or others than “main”/”inbox,” as the Seller has no influence on the Customer’s mailbox settings or email service provider. - The Seller applies appropriate technical and organizational measures aimed at protecting Customers’ personal data and preventing their unauthorized acquisition, modification, or distortion by third parties.
1. Definitions
Seller – Tedo.com.pl, Egri Patrycja Krasowska-Morawiec 2. Pluszowy Miś Private Language Kindergarten with Integration Department Patrycja Krasowska-Morawiec 3. Private Kindergarten Pluszowy Miś Patrycja Krasowska-Morawiec 4. Private Kindergarten Pluszowy Miś II Patrycja Krasowska-Morawiec 5. TEDO Patrycja Krasowska-Morawiec, 31-351 Kraków ul. Katowicka 30 (correspondence address: 32-080 Zabierzów ul. Śląska 334), NIP: 5130158699; REGON: 121551657
Store – online store available at: https://ksiazki.nospace.pl, through which the Customer can place orders and conclude distance sales contracts.
Sale – goods sales contract concluded between the Seller and Customer through the store, using electronic communication means.
Order – Customer’s declaration of intent constituting an offer to conclude a sales contract for goods in the cart.
Customer – natural person (including Consumer), legal person, or organizational unit without legal personality making a purchase in the Store.
Consumer – natural person making a purchase not directly related to their business or professional activity.
Entrepreneur – natural person, legal person, and organizational unit not being a legal person to which a separate act grants legal capacity, conducting business activity in their own name, who uses the Store and is not an Entrepreneur with consumer rights.
Product – product offered by the Seller in the store, including:
a) physical product – books and other movable items sent to the Customer,
b) electronic product (digital content) – digital files (e.g., workbooks, e-books) made available to the Customer electronically.
Cart – Store functionality enabling product selection and order placement.
Order form – electronic form used to place an order in the store.
Price – Product price given as gross amount in Polish zloty (PLN), including VAT tax.
Business days – days from Monday to Friday, excluding statutory holidays.
2. Contact with the Seller
in case of a placed order, contact the seller through:
- email: kontakt@tedo.com.pl
- contact form: https://ksiazki.nospace.pl/kontakt
- correspondence address: ul. Śląska 334, 32-080 Zabierzów
3. Placing orders
- The Customer can browse the store’s offer and place orders both after creating a User account and without registration – as a Guest. The Customer is obligated to provide true data.
- Order placement occurs after adding selected products to the cart, filling out the order form, and clicking the “Order and Pay” button.
- The Customer is obligated to provide data necessary for order fulfillment (including email address, and in case of books – delivery address).
- Placing an order means accepting these Terms and Conditions and Privacy Policy.
- By placing an order, the Customer makes an offer to conclude a sales contract with the Seller.
4. Order fulfillment
- After placing an order, the Customer receives order acceptance confirmation at the provided email address.
- After payment is recorded, the Seller proceeds with order fulfillment:
- for books (physical products) – by shipping the product to the address indicated by the Customer,
- for workbooks / e-books (electronic products) – by sending an email containing a download link for digital content or access instructions.
- digital content (workbooks, e-books) is marked with an individual watermark and assigned to the Customer who made the purchase. This marking aims to protect copyright and identify the copy owner.
- Fulfillment time for physical orders and digital content is up to 3 business days from payment recording, unless stated otherwise in the product description.
- The Seller reserves the right not to fulfill an Order and thus remove it in case of:
a) Incorrect/incomplete completion of the Order form (lack of all data needed for Order fulfillment);
b) Not receiving payment within 3 days of placing the Order (when choosing bank transfer payment option).
5. Prices and payments
- All prices given in the store are gross prices (include VAT tax) and are expressed in Polish zloty.
- The product price does not include delivery costs, which are indicated when placing an order.
- The Customer makes payment before order fulfillment.
- Available payment methods:
- electronic payment through eService.pl payment platform
- The Seller reserves the right to change prices, but this does not affect Orders placed before the change.
5. The Seller reserves the right to change prices of digital content and physical products presented in the Store, introduce new digital content or physical products, withdraw digital content or physical products, conduct promotions and give discounts. The above right does not affect Orders that were placed before the effective date of any changes.
6. The duration of each promotion is limited. Discounts and promotions do not combine. Promotion details are contained in its description on the page or subpages of the Store or in the given promotion’s terms.
7. For each Order, a proof of purchase is issued, i.e., receipt or invoice (personal or company, if company data was provided) in electronic version, which is sent to the Customer no later than within 7 business days, to which the Customer hereby consents.
6. Delivery
- Physical products (books) are delivered by courier shipment or to the indicated parcel locker at the address indicated by the Customer.
- Delivery cost is provided before placing an order and added to the final amount.
- Electronic products (workbooks / e-books) are delivered automatically after purchase electronically – to the email address indicated by the Customer, within 3 days from payment recording date.
- Digital content is considered delivered when the digital content or means that allow access to or download of digital content have been made available to the Customer or to a physical or virtual device that the Customer chose independently for this purpose, or when the Customer or such device gained access to it.
- Physical product is considered delivered when the Customer receives the product.
7. Withdrawal from contract
- Consumer has the right to withdraw from the physical product sales contract within 14 days from receiving the product, without giving a reason.
- To exercise the right of withdrawal, the Consumer should send a withdrawal statement to the Seller’s email address or postal address given in the terms. The withdrawal form is available for download at: https://ksiazki.nospace.pl/polityka-zwrotow/
- The Consumer bears direct costs of returning the product.
- Payment refund occurs immediately, no later than within 14 days from receiving the returned product.
- For digital content (workbooks / e-books) after purchase there is no possibility of withdrawal from contract or payment refund.
8. Complaints
- In case of physical product defects, the Customer may file a complaint electronically at: kontakt@tedo.com.pl.
- The complaint should include: Customer’s name and surname, email address, defect description.
- The Seller considers complaints within 14 days from receiving them.
- The Seller is liable for lack of conformity with the Contract of digital content delivered once or in parts, which existed at the time of delivery and was revealed within two years from that time, according to Consumer Rights Act provisions.
- The complaint should include data enabling Customer identification, description of the problem reported by the Customer, Order number that the report concerns, demands related to the complaint, and contact method with the Customer – e.g., via email correspondence, by phone, or in writing.
- The Seller will consider the complaint within 14 days from proper notification, informing the Customer about how it was resolved.
- The Seller is not liable for lack of conformity with the Contract of digital content if the defect results from the Customer’s technical deficiencies and was previously informed about requirements.
- In case of digital content or digital service sales in business-to-business transactions based on Article 558 § 1 of the Civil Code, parties exclude the Seller’s warranty liability.
9. Newsletter
- The Seller provides Customers and Users with a free newsletter service, consisting of sending commercial, educational, promotional, or marketing information via email regarding Store activities, new products, promotions, and events organized by the Seller.
- Newsletter subscription is voluntary and requires providing an email address in the appropriate form available on the Store page and consenting to receive commercial information from the Seller.
- To confirm newsletter subscription, the Seller may use a subscription confirmation mechanism (so-called double opt-in) consisting of sending an email with a request to confirm consent by clicking the appropriate link.
- The newsletter service contract is concluded when the User confirms subscription, and this service is provided indefinitely.
- The User may unsubscribe from the newsletter at any time by:
a) clicking the unsubscribe link (“Unsubscribe”) found in the footer of each newsletter, or
b) sending an email to: kontakt@tedo.com.pl with a request to remove from the subscriber list. - Withdrawing consent to receive newsletters results in stopping message sending and removing the email address from the subscriber list.
- Newsletter subscribers’ personal data is processed according to the Privacy Policy of tedo.com.pl store, particularly regarding legal basis for processing, purposes, storage period, and rights of data subjects.
- The Seller reserves the right to:
a) temporarily suspend or terminate newsletter service,
b) modify content of sent messages – while respecting Users’ personal data.
10. Personal data
The Customer’s personal data administrator is TEDO Patrycja Krasowska – Morawiec. Data is processed according to the Privacy Policy available on the store page: https://ksiazki.nospace.pl/polityka-prywatnosci
11. Out-of-court methods of complaint resolution and claim pursuit
Consumer may use out-of-court methods of complaint resolution and claim pursuit, including through:
- contacting the permanent consumer arbitration court at the Trade Inspection,
- filing a mediation request to the provincial Trade Inspection inspector,
- using help from municipal or county consumer advocates,
- using the ODR platform available at: https://ec.europa.eu/consumers/odr.
12. Final provisions
- Contracts concluded through the store are made in Polish and are subject to Polish law.
- The Seller reserves the right to change the Terms and Conditions for important reasons (e.g., change in legal provisions, payment or delivery methods). New terms take effect from the publication date. Orders placed before the terms change are subject to the terms from the order date.
- In matters not regulated by these Terms and Conditions, Polish law provisions apply, particularly:
- Civil Code,
- Act of May 30, 2014 on consumer rights,
- Act of July 18, 2002 on electronic services.
- In case of conflict between provisions of these Terms and Conditions and mandatory legal provisions – those provisions apply.
